Frequently Asked Questions
Everything you need to know about your next sustainable adventure.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please note that return shipping fees may apply unless the item is defective.
Do your products come with a warranty?
Yes, our suitcases and backpacks are backed by a limited lifetime warranty covering manufacturing defects in materials and workmanship.
How does the Shore-Tex™ fabric contribute to sustainability?
Our proprietary Shore-Tex™ fabric is made from upcycled ocean-bound plastic. Each bag helps remove approximately five pounds of plastic from coastal environments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How do I set the TSA-approved lock on my suitcase?
Every suitcase ships with a detailed instruction card. Default code is 0-0-0; simply press the reset button, choose your code, and slide the latch to lock it in.